Privacy Policy

CalcFusion Ltd. (“CalcFusion”) is very sensitive to privacy issues. We believe it is important for you to know how we treat, use and protect the information you may provide or make available to us through your use of our website, www.calcfusion.com (“Website”) and our products and services (“Services”). This Privacy Policy describes CalcFusion’s policies and procedures regarding the collection, use, and processing of your data from or through our Website and Services.

In accessing or using the Website or Services, you accept all the terms and conditions of this Privacy Policy. Your Personal Information may be processed in the country where it was collected as well as in third countries where laws regarding processing of Personal Information may be less stringent than the laws in your country.

If you do not agree with the terms and conditions of this Privacy Policy you must immediately cease using and accessing the Website or Services.

  1. Information in General

    “Personal Information” is information about you that is personally identifiable to you like your name, address, e-mail address, or phone number. “Anonymous Information” means information that does not permit the identification of individual persons.

    1. Information Related To Data Processed For Our Customers

      1. Service provider collection and use

        We collect information under the direction of users of the Services and have no direct relationship with the individuals whose personal data we process.

      2. Choice

        We process information on behalf of users of the Services, if your data is in the possession of one of the users of the Service and you would no longer like to have your information possessed by the user of the Service, please contact the user of the Service directly.

      3. Service providers and onward transfer

        We may transfer your information, including Personal Information, to third parties that help us provide our Services, including without limitation, service providers of hosting, credit card processing, support, and email services. Transfers to these third parties are covered by the provisions in this Privacy Policy regarding notice and choice and the service agreements with those third parties.

      4. Access to data controlled by our customers

        CalcFusion has no direct relationship with the individuals whose personal data it processes on behalf of our customers. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the CalcFusion’s customer (the data controller).

    2. How We Gather Information

      We collect Personal Information that you submit to us voluntarily through our Website or Services.

      We collect the Personal Information you provide when signing up for a demonstration or when subscribing to a CalcFusion Plan on our Website, including but not limited to first and last name, email address, address, and phone number.

      With any use of our Services, whether demo, free, or paid subscription, user details to 3rd Party Services for each user (“User Details”) and organization profile details may be recorded. We use this information to manage access to the Services and to provide you with technical support. We do not and will not share this information with anyone except as may be required by law or as otherwise outlined in this Privacy Policy.

      Additionally, in some instances, when you purchase Services from us, we request certain Personal Information from you on our order form. You must provide contact information (such as name, email, and billing address) and if paying by credit card, you need to provide our trusted third-party credit card processor with certain details (such as credit card number, and expiration date). We use this information for billing purposes and to fill your order. If we have trouble processing an order, we will use this information to contact you.  

      If you request customer support services for Services, we may collect Personal Information to enable us to provide such customer support services to you, such as your name, email address and phone number.

      CalcFusion may make chatrooms, forums, wikis, and blogs available to its users. Any information disclosed in these areas becomes public information, so users should exercise caution in publishing any personal information. CalcFusion also reserves the right to remove any user-published material that is deemed vulgar, unsafe, or inappropriate.

      CalcFusion may occasionally provide you the opportunity to participate in contests or surveys on our Website. If you participate, we may request certain Personal Information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). We may share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users.

      1. Log Files

        As is true of most web sites and on demand application software, when you use our Website or our Service we or our third party tracking-utility partners gather certain Personal Information automatically and store it in log files. This Personal Information includes some of the same information you provided when you subscribed to our Services, such as organization and username details, date/time stamp, and details regarding the behavior and performance of our Services during each session.

        We use this information to monitor performance and usage patterns, to analyze trends, to administer the system, to identify problems being experienced by individual users, and as an aid to the rendering of customer support.

        1. Cookies

          As you navigate our Website or Services, certain Anonymous Information may also be collected passively, including your Internet protocol address, browser type, and operating system. We also use cookies. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Our Website and Services typically use a single session ID cookie to help manage resources and to make it easier for you to navigate while using our Website and Services. We use this Anonymous Information to measure the traffic on our Website and Services and to help us make our Website and Services more useful. We delete this information after a period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. If you reject cookies, you may still use our Website, but your ability to use some areas, features, or functions of our Website may be limited.

          The use of cookies by our service providers on our Website is not covered by our Privacy Policy.  We do not have access or control over these cookies.

          1. How We Use Your Data

            CalcFusion only uses and processes Personal Information for the purposes described in this Privacy Policy. In addition to uses described elsewhere in this Privacy Policy, such purposes include:

            • Providing our Services;
            • Auditing, research and analysis in order to maintain, protect and improve our Services;
            • Ensuring the technical functioning of Services and otherwise improving Services;
            • To support and maintain Services;
            • Protecting the rights or property of CalcFusion or our users; and,
            • Developing new Services.

            Unless specifically stated otherwise in this Privacy Policy, any information you provide or that we otherwise acquire from you or on your behalf is never shared with other organizations for commercial purposes.

            1. Data Security

              CalcFusion safeguards the security of the data you provide us, or that we receive or retrieve from you with industry-standard physical, electronic, and managerial procedures. Likewise, you should take every precaution to protect your Personal Information when you are on the Internet. Change your passwords often, use a combination of letters, numbers and symbols, and make sure you use a secure browser.

              1. Legal Disclaimer

                We reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website.

                1. Changes to This Privacy Statement

                  Please note that this Privacy Policy may change from time to time. If we do make changes, the revised Privacy Policy will be posted on this site. A notice will be posted on our homepage for 30 days whenever this privacy statement is changed in a material way.

                  If you have any questions or suggestions regarding our privacy policy, please contact us at info@calcfusion.com

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